Travel Tips

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NORTHWEST AND KLM ROYAL DUTCH AIRLINES
EMAIL EXTRA (SM) FOR TRAVEL AGENTS
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Operational Update

Due to the successful operation this morning, Northwest will now
accept connecting passengers throughout the system.  As we are
not yet at full schedule, please continue to confirm flight
operations for all itineraries.

Tips for Travel Under Increased Security Initiatives

The airport security screening procedures that travelers have
become accustomed to have changed due to recent events in the
United States. To prepare customers to travel under heightened
security measures, Northwest and KLM have prepared the following
checklists for travelers. Travel Agents and Corporate Travel
Managers are encouraged to share this information with
passengers in order to ensure their safety and minimize
disruptions at the airport.

Before Travel

Understand that Northwest and KLM have worked closely with the
Federal Aviation Administration to ensure that airport
facilities and aircraft meet all security requirements.

Book with confidence. Contact Northwest/KLM Reservations,
www.nwa.com, or your travel agent to set up your travel
itinerary. E-Tickets remain available and offer optimal
flexibility to customers.


How to Pack

Change mindset. Airport security screening procedures will be
significantly more stringent than before. Items in ones
suitcase that may have passed through before may not be accepted
onboard aircraft today.

Complete a personal luggage inventory. Empty out items in the
always packed suitcase. Look at each item and evaluate whether
an object could be scrutinized by airport security. (This
includes items found in manicure kits, etc.) Consider removal of
anything that could be perceived as threatening, or may raise
suspicion at a security screening checkpoint. No knives of any
size will be accepted.

Anticipate having to open a bag for security inspection. Pack
efficiently, placing smaller items together in a pouch or bag.
Avoid over packing so that carryon luggage and checked suitcases
open and close with ease.

Make sure that each suitcase has a name tag securely affixed to
it.

Verify possession of a government-issued photo identification
card or passport. Customers will not be allowed to check-in
without proper identification.

Bring E-Ticket confirmation to the airport.



Getting to the Airport

Confirm flight status. Before proceeding to the airport, call
the Northwest/KLM flight status line at 800-441-1818, consult
the Northwest web site at www.nwa.com, or contact a travel
agent. Call Northwest/KLM Reservations at 800-225-2525 or travel
agent if flight is cancelled.

Expect restricted airport parking.

Arrive early. Customers are encouraged to arrive at the airport
at least two hours before scheduled departure for domestic
flights, and at least two-and-one-half hours before
international flights.



Upon Arrival at Airport

Leave no vehicle or baggage unattended. Aircraft security will
be completing thorough sweeps of airport properties. Expect to
see an increased presence of law enforcement personnel outside
and inside the terminal building.

Proceed inside the terminal with luggage. Curbside check-in and
off airport checked baggage options are unavailable.

E-Ticket customers without luggage may check in at an E-Service
Center. (Some airports may not provide this option.)

E-Ticket and paper ticket customers with luggage to check may
proceed to the ticket counter. Maintain baggage receipts for
verification at destination.



At the Security Checkpoint

Access beyond security restricted to passengers and employees
only.

Have ticket paperwork available, along with ID. Prepare to empty
pockets of coins, metals, etc.

Prepare to demonstrate operation of electronic equipment such as
laptops, cell phones, etc.

Be patient. Do not make jokes about security. Comply with all
security instructions.

Expect increased passenger and baggage security screening. Wand
checks and full-body hand searches may be expected.



At the Gate

Leave no bag unattended.  Maintain sense of awareness. Expect to
see law enforcement personnel and dogs.

Keep ticket paperwork and identification available.

Expect to see teams of individuals board the aircraft before
general passenger boarding in order to sweep the aircraft as an
added security precaution. These individuals may board the
aircraft from inside the terminal building, or may enter and
exit via jet bridge stairs.

Pay attention to announcements. Board the aircraft as directed
by gate agents. Do not wait until the last minute to board the
aircraft.



Onboard the Aircraft

Expect to see random searches of service personnel, flight
crews, and equipment.

Listen to and follow crew instructions at all times. Flight
crews are trained to ensure passenger safety and comfort.

Be patient if departure is delayed.  Passenger boarding and
baggage loading are being carefully coordinated by ground
handling crew.



Upon Arrival at Destination

Proceed through the terminal beyond security. Meeting parties
will be restricted to areas outside security checkpoints.

Have luggage receipts available when retrieving luggage for
verification.

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NORTHWEST AND KLM ROYAL DUTCH AIRLINES
EMAIL EXTRA (SM) FOR TRAVEL AGENTS
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To enroll others in EMAIL Extra, or to view past EMAIL Extra
communications, please visit http://www.agents.nwa.com.